Terms of service

OVERVIEW
This website is operated by The Hosts Pantry. Throughout the site, the terms “we”, “us” and “our” refer to The Hosts Pantry. The Hosts Pantry offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Hosts Pantry, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Hosts Pantry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@hostspantry.com.
Our contact information is posted below:
[INSERT TRADING NAME]
hello@hostspantry.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER] Terms and conditions for hostspantry.com.

1. General Information:

a. These are the terms and conditions (terms) on which we will supply the products (Products) to you that are listed on our website hostspantry.com (Site).

i. Any reference to “we”, “us”, or “our” is to The Host’s Pantry Limited and any of its subsidiary’s.

ii. Any reference to “you” or “your”, means you as a customer and/or a user of our Site.

iii. Please read these terms carefully before ordering any Products from our Site. These terms tell you who we are, how we will provide our Products to you, how you and we may change our terms or end the contract, what to do if there is a problem and other important information about your legal rights.

iv. By ordering any of our Products from our Site (Order), you understand that you agree to be bound by these terms. If you do not agree to these terms, you must not use our Site.

v. We may update and/or amend our Site and these terms from time to time. Please review the terms each time you use our Site to ensure you understand the terms that apply at that time.

vi. We ask that you pay particular attention to the following clauses of these terms:

a. clause 11 (Changes).

b. clause 15 (Our responsibility for loss or damage suffered by you).

c. clause 12 (Your rights to end our contract or an Order).

d. clause 13 (Our rights to end this contract)

e. clause 9 (Delivery)

ABOUT US AND HOW TO CONTACT US

i. Our business is The Host’s Pantry Limited a company incorporated in England and Wales under company number: 125556277. We operate and own the hostspantry.com website. Our registered address is 1 Brook Street, Belle Vue, Shrewsbury, Shropshire, SY3 7QR. We operate www.hostspantry.com.

ii. You can contact us by email at hello@hostspantry.com

iii. If we need to contact you, we will do so on any of the details you provided to us. Email, phone or postal. Address.

1. OUR CONTRACT WITH YOU

i. These terms come into effect between us and you when you sign up to our Site by creating an account with us and/or when you place an Order.

ii. By signing up for an account on our Site, you agree that a contract will come into existence and you will be bound by these terms.

iii. By registering to our Site and/or placing an Order through our Site in accordance with these terms, you confirm that:

a. you are legally capable of entering into contracts with us and have the authority to use your chosen payment method; and

b. you are at least 18 years old; and

c. you have specified any food allergies, intolerances and/or other requirements to us when placing an Order.

iv. If you place an Order for our Products, our acceptance of your Order will take place when you receive an automated Order confirmation email, at which point a separate contract will come into existence between you and us for that Order on the following terms:

a. There may be circumstances where we are unable to fulfil your Order after you have received an Order confirmation email. We expect these circumstances to be rare, but this could arise due to circumstances outside of our reasonable control such as a Product being out of stock unexpectedly or we have identified an error in the Product list (including a pricing error).

b. In the unlikely event of such an occurrence, will use our reasonable endeavours to inform you as soon as possible and an appropriate refund will be issued to your selected payment method. Further details on Order cancellations can be found in clause 12.

v. Our Site is solely for the promotion of our Products in the United Kingdom. Unless we agree or express otherwise, we only accept Orders from persons residing in, and requiring deliveries to the mainland of the United Kingdom. We are unable to accept Orders for delivery to addresses in the Scottish Highlands and Northern Isles, Northern Ireland, the Isle of Wight, the Republic of Ireland and the Channel Islands.

4. YOUR ACCOUNT AND OUR PRODUCTS

i. When you use our Site, you will be able to:

a. select from a variety of recipes that we have created to create a hosting experience for you and your guests to enjoy in the comfort of your own home.

b. place Orders for the Products you have selected to receive simple to follow recipes with most ingredients delivered to your door by courier.

ii. The images of the Products shown on our Site are for illustrative purposes only. We cannot guarantee that a device's display of the colours accurately reflects the colour of the Products.

iii. Your Products may vary slightly from those images on our Site, and although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Site are approximate only.

iv. Orders for Products may be subject to minimum quantities, depending on the nature of the Products and the type of Order being placed. We will notify you of such minimum quantity during the Order process on the Site.

v. Our recipes are offered for varying numbers of persons and the hosting guide will list all the required ingredients supplied by us, and those that you will need to supply yourself. We will use our reasonable endeavours to provide all the ingredients in the listed measures on our recipe cards, except in some cases where we may provide more than what is required (due to packaging/supplier constraints) but we will not provide less than the required quantities listed on our recipe cards. We may also substitute some ingredients which will not materially affect the quality of the Products e.g. we may swap a red pepper for a yellow pepper

vi. We use our reasonable endeavours to highlight any potential allergens in our Products on each recipe box and each recipe card, so please be sure to check these carefully.

vii. You are responsible for keeping your password, any other personal identifiers and/or any other details in relation to your account on our Site confidential. We reasonably expect you not to share such details with anyone and to use unique identifiers for our Site. We will not be liable for any unauthorised transactions entered into using your details on our Site.

1. YOUR PERSONAL INFORMATION

i. We will use the personal information you provide to us:

a. to supply the Products to you (when you place an Order).

b. to enable processing of your payment for the Products; and

c. if you agreed to this during the Order or sign-up process, to give you information about similar products that we provide (but you may stop receiving this at any time by contacting us).

d. We will only give your personal information to other third parties where the law either requires or allows us to do so.

e. Please see our Privacy Notice for further information as to how we may use and/or process your personal information.

6. INTELLECTUAL PROPERTY RIGHTS

i. We are the owner or licensee of all intellectual property rights in our Site and the material/content published on it, whether such rights are registered or unregistered. These rights are protected by law and we and/or our licensors will retain ownership in any intellectual property rights in the images, the Site and all other intellectual property rights created by us during the provision of the Products and/or the Site.

ii. Our Products, including the ingredients supplied and the recipe cards/menus provided, and the information contained on our Site, are for your personal reference and domestic use only. You agree to use our Products as directed and not to modify our Products and/or any part of our materials/content (which is subject to copyright law) for commercial or business purposes. Access to, copying and downloading content and information from our Site and/or Products is subject to fair and reasonable usage principles. We may terminate your access to our Site and/or our contract with you should we reasonably determine that your use is not in compliance with these terms.

1. ACCEPTABLE USE OF OUR SITE

i. You may use our Site only for lawful purposes. You may not use our Site:

a. in any way that breaches any applicable local, national or international law or regulation.

b. in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect

c. for the purpose of harming or attempting to harm any person in any way.

d. to send, knowingly receive, upload, download, use or re-use any material which is defamatory, obscene, offensive, hateful, inflammatory, promotes violence of discrimination on any grounds, infringes any intellectual property rights, promotes illegal activity or is likely to harass, upset, embarrass, alarm or annoy any other person or is otherwise illegal;

e. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

f. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

ii. We reserve the right to decline your registration (or suspend or terminate your access) to our Site at any time as we shall in our sole discretion determine.
iii. Our Site may, from time to time, include information and materials uploaded or provided by other users of the Site e.g. posting of comments or reviews. If any such information or materials are uploaded to our Site, this information and these materials have not been verified or approved by us. Any views that are expressed by you, other users or persons on our Site do not represent our views or values.

iv. If you post a comment or review of our Products online, you consent to us using such comment or review on our Site or our social media outlets.

1. PRICE AND PAYMENT

i. The price of the Products (which includes VAT) will be the price indicated on the order pages of our Site when you place your Order. We take all reasonable care to ensure that the price of the Products advised to you at the time of Order is correct.

ii. You will have the option to purchase individual pay-as-you-go Orders (Individual Orders), or recurring payment subscription Orders by direct debit or other agreed payment method (Subscription Orders) when you place your Order on our Site.

iii. It is always possible that, despite our reasonable efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Product's correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Product's correct price at your Order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order.

iv. You will be charged for the Products at the point of automated Order confirmation in accordance with your selected preferred payment method provider’s terms and conditions. You are responsible for checking the details of your Order before you confirm acceptance. Please refer to clauses 12 and 13 below regarding Order cancellations and termination of the contract.
v. If you think any information on your automated Order confirmation email is wrong, please contact us promptly to let us know.

1. DELIVERY

i. The costs of delivery will be as displayed to you on our Site.
ii. During the Order process you will be able to select a delivery date for the Products when you place your Order. Please note that all delivery dates provided are estimates only, and whilst we will use our reasonable endeavours to deliver the Products to you on your selected delivery date, we do not guarantee delivery on the delivery date selected. We will automatically instruct APC to leave your package in a safe place as our goods are perishable.  If you do not wish for this to be the case you must let us know on placing your order.

iii. Your Order confirmation email will confirm your estimated delivery date and we reserve the right to deliver the Products at any time on the estimated day of delivery.

iv. When your Order is dispatched, you will receive a dispatch confirmation email from us and a notification from our courier via email and text message.
v. On the morning of the delivery date, you will receive a one-hour window from our courier with the option to indicate if you would like the courier to leave the Products in a safe place, leave the Products with a neighbour, change your delivery address, change your delivery window, request for the Products to be left at a pick up point or ask for the Products to be left at your local depot.
vi. Our courier will make reasonable efforts to deliver the Products. If you are not at the address provided for delivery when a delivery attempt is made and you have not provided us or our courier with any further instructions in relation to delivery (e.g. to leave Products in a safe place), our courier will try to contact you or leave the Products with a neighbour. You will receive an email from the courier with the attempted delivery action that has been taken. Unfortunately, our couriers cannot leave Products on a high street or enter a tower block without entry access. If despite our (and our courier’s) reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you will not be entitled to a refund given the perishable nature of the Products.

vii. If our courier has left your Products in a safe place, they will take a photo of the Products in the safe place which you can request to see by emailing us.

viii. The Products will be your responsibility from the time our courier dealing with delivery delivers the Products to the address you have provided to us during the Order process. You will own the Products once we have received payment in full and the Products have been delivered to you.

ix. We may contact you if we need any information from you to complete the Order. If you do not give us (or our courier dealing with delivery) this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may not be able to deliver the Products and may end the contract. We will not be responsible for supplying the Products to you late or not supplying any part of them if this is caused by you not giving us (or our courier) the information we need within a reasonable time of us asking for it.

x. If our supply of the Products is delayed by an event outside our control, then we will contact you to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

1. DISCOUNT CODES AND GIFT CARDS

i. You may use a unique discount code if it has been issued to you or authorised by us for our Products from time to time. You will only be able to use each unique discount code once per household.
ii. Discount codes and gift cards may only be applied to future orders and cannot be exchanged or refunded for cash. Please check if there are time limits to the discount codes and gift cards as you may only have a limited time period to use them. No change or credit will be given for unused portions of a gift card.
iii. We may apply maximum limits to the value of gift cards and discount codes that we issue.

iv. We reserve the right to cancel discount codes at any time. We also reserve the right to reject discount codes and gift cards if we suspect any fraud has occurred.

v. We are not responsible if discount codes or gift cards are lost, stolen or damaged.

1. CHANGES

i. If you wish to make a change to your Order, please contact us. If it is possible to change the Order, we will let you know about any changes to the price of the Products and the timing of delivery and ask you to confirm whether you wish to go ahead with the change.

ii. We may make changes to these terms or the Products, but if we do, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.

iii. We may change the Products or terms to reflect changes in relevant laws and regulatory requirements or to carry out improvements.

1. YOUR RIGHTS TO END OUR CONTRACT OR AN ORDER

i. Our Products contain perishable goods (such as the fresh ingredients in our recipe boxes), which are likely to deteriorate or expire relatively quickly and have a ‘best before’ date. Perishable goods are exempt from your ‘normal’ legal right to change your mind within 14 days. It is important to note that you do not have the legal right to change your mind unless the Products are faulty or not as described. In these circumstances you may be entitled to a refund or exchange. However, you can still end your contract with us before it is completed as detailed in clauses 12.2 to 12.7.

ii. Unfortunately, due to the perishable nature of the Products and our required preparation time from Order to delivery, you cannot cancel an Individual Order which is due for delivery within our 72 hour (3 day) preparation time and you will not be entitled to a refund.

iii. If you wish to cancel an Individual Order which is due for delivery outside of our 72-hour (3 day) preparation time, please contact us and notify us of your wish to cancel your Individual Order. We will refund you in full for the Individual Order you have cancelled provided you cancel your Individual Order outside of our preparation time.

iv. You can put any Subscription Order scheduled for delivery on hold by giving us up to 72 hours (3 days) notice in advance of the scheduled delivery date by contacting us.

v. If you wish to cancel a particular Subscription Order which is due for delivery outside of our 72-hour (3 day) preparation time, please contact us and notify us of your wish to cancel that Subscription Order. We will refund you in full for the particular Subscription Order you have cancelled provided you cancel such Subscription Order outside of our preparation time.

vi. You can cancel your upcoming Subscription Orders with us at any time, however, due to the perishable nature of the Products and our required preparation time from Order to delivery, unfortunately you cannot cancel a Subscription Order which has already been processed by us and is due for delivery within our 72 hour (3 day) preparation time and you will not be entitled to a refund.

vii. You may also end the contract or a specific Order for the following reasons by contacting us and providing us with the relevant details:

a. if we have told you about a material error in the price or description of the Products you have Ordered, and you do not wish to proceed.

b. if there is a risk that supply of the Products may be significantly delayed because of events outside our control.

c. we have suspended supply of the Products for technical or sourcing reasons, or notify you we are going to suspend them for technical or sourcing reasons, in each case for a period of more than 14 days: or

d. you have a legal right to end the contract because of something we have done wrong (you may have a legal right to end the contract where, for example, the Products you have bought are faulty or mis-described or we have breached these terms).

In these circumstances, we will refund you in full for any Products which have not been provided.

viii. The Appendix to these terms contains a model withdrawal from which you can use to tell us about your decision to cancel the contract, but you do not have to use this form. You can also contact us in one of the ways listed in clause 2.

ix. If you are entitled to a refund under these terms we will refund you the price you paid for the Products including delivery costs, by the method you used for payment, within 14 days.

x. If you choose to terminate your account via our Site, this will terminate the contract. This will not affect any legal claims either of us may have, or and part of these terms which we would expect to continue including fulfilment of any placed Orders and the requirement for payment for such Orders which were processed by us before your termination of your account.

1. OUR RIGHTS TO END THE CONTRACT

i. We may cancel or suspend your account if you breach any of these terms.

ii. We may cancel or suspend any Order and/or the contract if you delete your account on our Site, your account is inactive for a prolonged period of time, or we are unable to fulfil your Order as described in clause 3.5.

iii. We will do our best to give you reasonable notice of any suspension, temporary restriction or termination of your account and/or your Order. We will refund any money you have paid in advance for Products we have not provided in relation to that Order but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract for that Order.

1. OUR PROMISE TO YOU

i. We promise to you that any Product purchased from us through our Site will, on delivery, be as described on our Site, be of satisfactory quality and be fit for purpose.

1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

i. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

ii. We will not be responsible for:

a. modification or alteration of the Products by anyone other than us.

b. your (or any third party's) use of the Products in a manner contrary to the instructions given to you by us.

c. fair wear and tear, wilful damage, abnormal storage (i.e. not in a fridge) of the Products by you or by any third party; or

d. any failure by you to use reasonable skill and care in using (i.e. preparing and eating) the Products and/or storing the Products after delivery (i.e. not in a fridge, not storing Products safely or hygienically).

iii. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

a. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.

b. fraud or fraudulent misrepresentation; and

c. breach of your legal rights in relation to the Products.

iv. We only supply the Products for to you for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you or others for any loss of profit, loss of business, business interruption, or loss of business opportunity. Any such commercial, business or re-sale usage is strictly prohibited.

1. OTHER PARTIES WHO MAY PERFORM THE CONTRACT

i. You agree that we may instruct other persons, companies or firms to carry out our obligations under the contract on our behalf, including where we instruct such persons, companies or firms to procure or arrange delivery of your Products to you. You may refer to their terms and conditions for further details and information as regards their services.

1. OTHER IMPORTANT TERMS

i. We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

ii. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

iii. When we use the words "writing" or "written" in these terms, this includes emails and electronic communication with you via your account or notices posted on our Site.

iv. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

v. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

vi. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.